Workforce Satisfaction

One of the most overlooked factors in considering quality of life is the satisfaction of CA’s workforce. Over the course of the year, CA can employ as many as 1,500 full and part-time and seasonal team members. Many of these team members are the first point of contact for program and facility users and have the responsibility of providing a good experience for CA’s customers.

In order to ensure that our Team Members make a good first impression, CA is investing a great deal of energy into development of CA’s Team Members. Many different training and educational programs have been developed to show our team members how they fit into the organization and how they play a huge role in helping staff meet the goals of the Board as well as meeting the expectations of the community.

The video in this post provides a brief explanation of some team member training programs and the Service Bureau work team process.
The organization has also moved to the Service Bureau concept where team members from each of the Service Bureaus are asked to participate in work team settings to provide as much varied input into reaching solutions as is possible. Additionally, residents are also asked to participate on work teams so when the Board makes a final decision, there will be more of a sense of community ownership in the decision making process.



Primary Focus Points:

• Continued customer service training and education
• Continued inclusion of residents in the work team process